Our follower Sam, is a normal family man looking to improve his future prospects. He is thirtysomething as well as married with 2 children. He deals with his family in rented out lodging with the regional council assigned real estate association. He functions full-time 9-5 with the local council as a HR police officer and also is also a part-time fully grown pupil examining Company Monitoring two evenings per week.
Sam goes to nearly every residence video game and around 5 away games per season, but he is not a season ticket holder. He angled manage the one-off cost and also does not know concerning the budget strategy payment terms. He usually satisfies a pal at a local pub prior to residence games, as he thinks it is as well costly to eat and drink in the arena.
Sam has a ‘Citizens as well as Supporters’ smart card issued by the regional football club as part of a joint endeavor with the neighborhood council. The card is a Football Club Membership Card with a shut handbag, a payment center that is just valid in the arena as well as the club’s retail outlets (a closed purse possessed and operated by or on behalf of the club can produce thousands of thousands of pounds in added income as well as performance gains).
The ‘Citizens and Fans’ smart card also enables settlement by Europay/ MasterCard/ Visa (EMV) and also is Regional Authority Smart card Criteria e-Organisation (LASSeO) & Integrated Transport Specifications Organisation (ITSO) compliant. This indicates that it can be utilized to get to council offered services and on neighborhood transport. The card has actually also been established and encoded based on the arising Specifications for Smart Card Innovation in Stadia.
MONDAY
Sam logs on to the club’s web site as well as checks the fixtures for the coming month. He chooses to purchase two tickets for tomorrow nights cup game, when he will take a pal from work who has actually never been previously. Sam simply enters his ‘Homeowners as well as Fans’ smart card number right into the acquisition display. He picks to spend for the ticket with the EMV settlement. When the acquisition is complete Sam examine his Loyalty factors equilibrium and it has boosted by 200 (100 per ticket) He selects the ‘print at home’ option, prints both barcoded tickets and then sets off for work.
The bus gets here. Sam hops on and also provides his ‘Citizens and Fans’ card, which stores his ITSO certified monthly bus ticket to the viewers.
At work Sam uses his ‘Homeowners and Fans’ smart card at the office building gain access to control viewers. This allows him to open up the primary entry door. Since the card additionally functions as Sam’s staff pass it additionally has his image and provides him access to his workplace and various other appropriate areas in the structure. At lunch Sam is hectic so he chooses to eat at the staff restaurant. Many staff have council issued cards for Gain access to ID as well as to pay for food however Sam’s can utilize his ‘Residents and Fans’ card in all council staff dining establishments. However, the e-purse used in council restaurants does not enable Sam to accru points, unlike the various other e-purse additionally on the card.
At 17:00 Sam leaves the office as well as travels house on the bus again utilizing his ‘Residents and Advocates’ card, which shops his ITSO certified monthly bus ticket.
Monday is one of the two nights a week that Sam participates in a part-time program held at the football club meeting centre.
Sam drives to the arena as well as offers his ‘Residents and Fans’ smart card to the car park barrier. This opens as the CRM system tells it that Sam is Researching this evening so is qualified to complimentary auto parking. When the nights research study is over Sam leaves the parking lot making use of the ‘Homeowners as well as Fans’ card to open the departure obstacle.
When Sam obtains house he examines his Loyalty Points balance once more and sees that he received 50 factor for participating in college, as is part of a regional ‘Self Growth’ program run by the council and also sustained by regional companies.
Variety of uses of the ‘Citizens and Supporters’ card. (10 ).
Week in the Life of a Football Advocate with a Homeowner’s Smart Card
Component 2 of 8
TUESDAY
Sam follows his usual routine making use of the ‘Citizens and Supporters’ smart card on the bus and to access his office building. At lunch time he goes in to the public library and obtains a publication associating with his Service Monitoring training course. He uses the self-service desk and offers the ‘Locals and also Supporters’ smart card to sign up the funding of guides, as the card also acts as a library card.
Sam chooses to go straight to the football club from the workplace as well as fulfills his friend outside the stadium. Sam knows that he has neglected his ticket, yet is not concerned as he simply mosts likely to the club shop where they reviewed his card and also validate he was released with a legitimate ticket. They after that validate the accessibility control system to accept the card. (Actually Sam did not need to do this as when he used the card to ID himself on the internet the previous day when acquiring the tickets, the card and also the barcoded ticket were instantly included in the gain access to control system as legitimate for entry for this game. The system nevertheless would only approve the initial kind i.e. card or ticket for access, when one form had been made use of the second would certainly be automatically rendered void this is for security as well as earnings protection purposes.).
Sam’s close friend gets here and they both enter the stadium Sam with the ‘Locals as well as Supporters’ smart card as well as his buddy with his very own barcoded ticket. In the arena Sam and pal both obtain a beverage and something to consume. As Sam has the ‘Locals and also Advocates’ smart card he goes straight to the cashless payment queue which is shorter than the cash money queue. To improve take-up of the brand-new ‘Locals and Supporters’ card there is a price cut on all products when paying with the pre pay e-purse. Sam pays utilizing the shut e-purse and he is served quicker than his friend who is paying with cash. Sam likewise conserves cash. Sam after that obtains a text from the football club Occasions Team thanking him for entering the arena early and provides him a BOGOFF (Buy One Obtain One Free of cost) deal on the brand-new line in pasties from a neighborhood bakers if he uses his closed e-purse for repayment.
Sam and friend view the very first fifty percent throughout which Sam tops up his e-purse on his ‘Residents as well as Supporters” smart card by text After that at half time he benefits from the BOGOFF deal.
After the match buddy Sam utilizes his ‘Locals and Fans’ smart card for the bus trip house. In your home Sam checks his loyalty account and sees a total amount of 125 new factors from his acquisitions and also due to the fact that he went into the stadium early.
Number of uses the ‘Homeowners as well as Advocates’ card. (10 ).
Week in the Life of a Football Supporter with a Homeowner’s Smart Card.
Part 3 of 8.
Wednesday.
Sam follows his normal regular into work utilizing the ‘Citizens and also Supporters’ smart card on the bus and to access his office building. Today is Sam’s birthday the football club CRM texts his mobile phone a 2-4-1 offer to eat in the restaurant at the stadium. To take advantage of this offer Sam meets his wife for lunch at the stadium. The offer also states that if he pays for the meal with the closed purse on his ‘Residents and Supporters’ smart card he will receive treble loyalty points. Sam tops up his e-purse on his “Residents and Supporters” smart card by text message. Sam redeems the 2-4-1 offer and pays for the meal with the closed e-purse on his ‘Residents and Supporters’ smart card.
When Sam returns to work he uses the ‘Residents and Supporters’ smart card to access his office building.
After work Sam decides to go to the gym he uses his ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre. Sam uses the ‘Residents and Supporters’ smart card to gain entry to the leisure centre as it is also holds his membership details. Sam uses smart card inside the leisure centre to register his use of the gym and again to use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card.
At home Sam logs on to the clubs website and checks the balance on his loyalty account. He discovers that he has an additional 350 points for topping up, paying in the restaurant and also a bonus for his birthday. Sam has also been given additional points for participating on one physical activity at the gym, this is a PCT initiative to promote healthy living and combat obesity and help reduce the pressure on the local NHS. The scheme is supported by the local council and the football club.
Number of uses of the ‘Residents and Supporters’ card.( 14 ).
Week in the Life of a Football Supporter with a Resident’s Smart Card.
Part 4 of 8.
Thursday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to town and buys a CD from a local music store and some accessories for his car from a national motor factors retailer using the EMV payment on his ‘Residents and Supporters’ smart card.
Sam has study leave in the afternoon and travel smart watch home on the bus using his ‘Residents and Supporters’ smart card, and collects his Business Management course books and course work. At home Sam logs on to the clubs website and checks the balance on his loyalty account and discovers that he has an additional 160 points for the EMV transactions at the local music store and the national motor factors retailer. As these transactions are using the EMV payment facility they attract a slightly lower rate of points than transactions using the pre pay e-purse on the ‘Residents and Supporters’ smart card.
As Sam is registered as a mature student studying at the stadium he is allowed free access to the WiFI within the stadium conference suite. Sam drives to the stadium early, for his second study night of the week, as he is meeting a study buddy there. On arrival at the stadium Sam presents his ‘Residents and Supporters’ card to the parking barrier which opens as it knows from the CRM that Sam is studying tonight and is entitled to free parking. Sam uses the ‘Residents and Supporters’ smart card to log on to the network using dual factor authentication and the system recognises Sam is registered with a sight impairment and has stored visual preferences to help him read the text. The system is set to Sam’s preferences. This same function could be used to change language for those whose first language is not English.
Once the evenings study is over Sam leaves the car park again using the ‘Residents and Supporters’ smart card to open the exit barrier.
When Sam gets home he again checks his Loyalty Points balance and sees that, just as he did on Monday evening he received 50 point for attending college, this is part of a local ‘Self Development’ programme run by the council and supported by local businesses.
Number of uses of the ‘Residents and Supporters’ smart card (12 ).
Week in the Life of a Football Supporter with a Resident’s Smartcard.
Part 5 of 8.
Friday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to the councils ‘One Stop Shop’ to apply for Free School Meals for his 2 children. He uses a public PC and presents his ‘Residents and Supporters’ smart card to the reader which identifies him asks for a secret word (2 Factor Authentication). As Sam is registered with a sight impairment on the council’s public facing system his visual impairment preferences are read from the card and the councils public facing system is set to Sam’s preferences.
As the councils CRM already holds many pieces of information required for the Free School Meals Entitlement Form some information there has been automatically completed i.e. Name. DoB, Address, Contact details etc. This is called Auto Form Fill. Sam check the auto populated data is correct, completes the rest of the form and returns to work.
After work Sam decides to go to the gym he uses the ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre Sam uses the ‘Residents and Supporters’ smart cardto gain entry to the centre as it is also his membership card for the leisure centre. Sam also uses the ‘Residents and Supporters’ smart card inside the leisure centre to register his use of the gym and again use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card for the journey home.